courses - ILAC International College Toronto

Service Essentials For Business provides the following subjects: 1. Canadian Workplace Essentials: This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.2. Customer Service Skills: This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation if customer needs, and the use of the service recovery process securing a competitive advantage.3. Food and Beverage Service: This course is designed to prepare students for an entry-level position in one of the most in- demand industries food and beverage. Topics include the roles and responsibilities of a food and beverage work, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.4. Front Desk Services: This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, o ce reception, service providers and beyond. 5. Sales Fundamentals: This course focuses on the transferrable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior. 6. Event Planning: Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators. 7. Human Resources Fundamentals: This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective. 8. Leadership: This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weakness- es and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict. 9. Final Project: In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

In the Sales and Marketing program you will develop written and oral business communication, interpersonal skills, and management skills – the skills needed for a professional career in Sales & Marketing in Canada. This program will help you to develop those unique talents through a focused program that offers in-class instruction as well as out-of-class activities and projects designed to provide you with the tools you need to succeed. The curriculum covers key areas of professional communication, working across cultures, organizational behavior, project management, sales, marketing, social media and digital marketing, and brand promotion. Program Highlights Project ManagementSocial Media & Digital MarketingBrand PromotionProfessional SalesConsumer BehaviourMarketing Foundations  Program Length92 weeks including breaks**40 weeks in class + 40 weeks of co-op work experienceCo-op Work ExperienceThe Co-op Work placement is an essential part of this program. Students will practice the skills they have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés while studying.Our Co-op Advisors support students throughout the process of finding the right placement.Learn more about our career services here.Working in CanadaFull-time students who qualify are permitted to work off-campus part-time during their study component and full-time during scheduled breaks and their co-op work experience.Admission RequirementsInternational Students: ILAC English Advanced level 12 or IELTS Academic 5.0 or TOEFL iBT 60Successful interview with an ILAC International College team memberEducation Qualification: High School/Secondary School Diploma or higher education**For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must pass a FREE qualifying test upon application or assess his/ her credentials through World Education Services www.wes.org/ca/students.

Service Excellence For Business Certificate provides the following subjects: 1. Canadian Workplace Essentials: This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.2. Customer Service Skills: This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation if customer needs, and the use of the service recovery process securing a competitive advantage.3. Food and Beverage Service: This course is designed to prepare students for an entry-level position in one of the most in- demand industries food and beverage. Topics include the roles and responsibilities of a food and beverage work, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.4. Front Desk Services: This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, o ce reception, service providers and beyond. 5. Sales Fundamentals: This course focuses on the transferrable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior. 6. Event Planning: Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators. 7. Human Resources Fundamentals: This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective. 8. Leadership: This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weakness- es and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict. 9. Final Project: In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

Build a solid foundation of the knowledge and skills needed for a career in business administration, including understanding how organizations work and how to assess and solve business problems. This program includes courses in all areas of business, ranging from interpersonal communication to business analytics.Co-Op Work ExperienceDuring the co-op term, the student will practice the Sales & Marketing knowledge they have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés. Our Co-op Advisors support students throughout the process of finding the right placement.Working in CanadaFull-time students who qualify are permitted to work off-campus part-time during their study component and full-time during scheduled breaks and their co-op work experience.Programs Highlights: - Organizational Behaviour- Project Management- Business Math- Introduction to Business Management- Introduction to Accounting- Human Resources Management- Analytics for Business decision- Digital MarketingAdmission RequirementsEnglish Proficiency: ILAC English Level 12 Proficiency Test or IELTS 5.0+Interview: A successful interview with an ILAC International College team memberEducational Qualification: High School/Secondary School Diploma or higher education**For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must pass a FREE qualifying test upon application or assess his/ her credentials through World Education Services www.wes.org/ca/students.

In the Sales and Marketing program you will develop written and oral business communication, interpersonal skills, and management skills – the skills needed for a professional career in Sales & Marketing in Canada. This program will help you to develop those unique talents through a focused program that offers in-class instruction as well as out-of-class activities and projects designed to provide you with the tools you need to succeed. The curriculum covers key areas of professional communication, working across cultures, organizational behavior, project management, sales, marketing, social media and digital marketing, and brand promotion. Program Highlights Project ManagementSocial Media & Digital MarketingBrand PromotionProfessional SalesConsumer BehaviourMarketing Foundations  Program Length52 weeks including breaks**40 weeks in classAdmission RequirementsInternational Students: ILAC English Advanced level 12 or IELTS Academic 5.0 or TOEFL iBT 60Successful interview with an ILAC International College team memberEducation Qualification: High School/Secondary School Diploma or higher education**For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must pass a FREE qualifying test upon application or assess his/ her credentials through World Education Services www.wes.org/ca/students.

Service Excellence For Business provides the following subjects: 1. Canadian Workplace Essentials: This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.2. Customer Service Skills: This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation if customer needs, and the use of the service recovery process securing a competitive advantage.3. Food and Beverage Service: This course is designed to prepare students for an entry-level position in one of the most in- demand industries food and beverage. Topics include the roles and responsibilities of a food and beverage work, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.4. Front Desk Services: This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, o ce reception, service providers and beyond. 5. Sales Fundamentals: This course focuses on the transferrable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior. 6. Event Planning: Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators. 7. Human Resources Fundamentals: This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective. 8. Leadership: This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weakness- es and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict. 9. Final Project: In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

Build a solid foundation of the knowledge and skills needed for a career in business administration, including understanding how organizations work and how to assess and solve business problems. This program includes courses in all areas of business, ranging from interpersonal communication to business analytics.Programs Highlights: - Organizational Behaviour- Project Management- Business Math- Introduction to Business Management- Introduction to Accounting- Human Resources Management- Analytics for Business decision- Digital MarketingAdmission RequirementsEnglish Proficiency: ILAC English Level 12 Proficiency Test or IELTS 5.0+Interview: A successful interview with an ILAC International College team memberEducational Qualification: High School/Secondary School Diploma or higher education**For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must pass a FREE qualifying test upon application or assess his/ her credentials through World Education Services www.wes.org/ca/students.