Service Essentials For Business provides the following subjects: 1. Canadian Workplace Essentials: This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.2. Customer Service Skills: This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation if customer needs, and the use of the service recovery process securing a competitive advantage.3. Food and Beverage Service: This course is designed to prepare students for an entry-level position in one of the most in- demand industries food and beverage. Topics include the roles and responsibilities of a food and beverage work, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.4. Front Desk Services: This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, o ce reception, service providers and beyond. 5. Sales Fundamentals: This course focuses on the transferrable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior. 6. Event Planning: Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators. 7. Human Resources Fundamentals: This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective. 8. Leadership: This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weakness- es and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict. 9. Final Project: In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.
Course: from $ 194,80 / week
Accomodation: from $ 224,77 / week
Course + Accomodation: from $ 419,57 / week