courses - Greystone College - Toronto

Gain a solid foundation in administration skills and prepare for entry into the world of business.Improve key skills needed for success in a business environment such as communication, teamwork, prioritizing and problem solving.Learn from instructors with recent industry experience.Develop soft skills sought by today's employers.Contribute to Effective Workplace Relationship In this workplace-centered course, students will learn how to gather information and maintain effective working relationships and networks, with particular focus on developing communication skills and understanding how to best represent an organization’s goals, values and culture in daily interactions.customer Relationship Management In this workplace-centered course, students will learn how to identify customer needs and monitor service provided to customers to ensure customer satisfaction.Co-op Work Experience (Coop Student only) During the co-op work placement, students will put their skills into practise in a local workplace in a position related to their specific program objectives. Students will be required to complete job tasks as assigned to them by the employer. In addition, students are required to provide regular feedback (monthly, mid-term and final) on their placement experience to Greystone College using prescribed reporting forms.

Program DescriptionStudents will take the International Business and Marketing courses to complete this certificate.Students will learn about business in a global context, and will explore the fundamentals of effective marketing planning and strategies.Course Descriptions:International Business: This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business.Marketing: This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing.Entry RequirementStudents who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate an advanced level of English with our online written test and arranged speaking interview.Students must take ILSC’s Pre-Registration Online Language Assessment (PROLA).Check your availability here. 

Learn the key principles of business communication strategies for collecting and presenting information. Gain objective knowledge about what positively and negatively affects customers’ experience. Learn ways to support organizational goals through team projects and performance management. Learn strategies and techniques to establish and implement a personal professional development planProgram DescriptionThe Diploma in Business Communications provides students with a diverse range of skills and knowledge. Students will develop the technical skills they need for business, as well as critically important soft skills that are highly sought after by employers, like effective communication and teamwork in the workplace. Through the work experience component students will strengthen their resume with Canadian workplace experience.Co-op Work ExperienceThis Work Experience is an integral part of the Co-op program. Students will apply the theories learned in class in real world work settings that are relevant to their field of study and align with the learning objectives of the program. Program Orientation and Pre-Placement prepares students’ for finding a suitable placement. Throughout the work experience term, you will receive the support and guidance of a dedicated Co-op Program Advisor who will work with you and ensure that you receive all the support that is needed to successfully complete the program.Evening Program ScheduleStudents taking the evening program will begin their program with 2 weeks of Work Placement Skills: Part 1 before taking their first 6-week program course. In between each 6-week course, students will take a 2-week break before starting their next course. At the end of the fourth course, students will complete 2 weeks of Work Placement Skills: Part 2 before commencing the co-op work placement.Entry Requirement Students who are interested in attending Greystone College must have a secondary school diploma, GED or mature student status.In Toronto only, be at least 18 years of age, and pass a superintendent approved qualifying test.All applicants whose first language is not English must demonstrate an Intermediate 2 level of English with Greystone College’s online written and speaking test.

Gain a solid foundation in administration skills and prepare for entry into the world of business.Improve key skills needed for success in a business environment such as communication, teamwork, prioritizing and problem solving.Learn from instructors with recent industry experience.Develop soft skills sought by today's employers.Contribute to Effective Workplace Relationship In this workplace-centered course, students will learn how to gather information and maintain effective working relationships and networks, with particular focus on developing communication skills and understanding how to best represent an organization’s goals, values and culture in daily interactions.customer Relationship Management In this workplace-centered course, students will learn how to identify customer needs and monitor service provided to customers to ensure customer satisfaction.

Gain a solid foundation in administration skills for business and prepare for entry-level paid employment in a variety of business environmentsImprove key skills needed for success in a business environment such as communication, teamwork, prioritizing, and problem-solving Learn from highly qualified instructors with several years of professional industry experience Develop soft skills sought by today’s employersProgram Description The Business Communications Diploma provides learners with a diverse range of skills and knowledge. Students will cover a range of topics to prepare them for a variety of business industry positions such as customer service advisor, clerical worker, data entry operator, information desk clerk, office junior, receptionist and more. Students will develop the technical skills they need for business, as well as critically important soft skills, like communication and teamwork, that employers seek. Successful graduates of the program will be able to apply a broad range of competencies in varied work contexts, using some discretion, judgment and relevant theoretical knowledge. They will be able to provide technical advice and support to a team.Evening Program ScheduleStudents taking the evening program will begin their program with 2 weeks in the Job Search Preparation Course before taking their first 6 week course. After every 6 week course, students take a 2-week break before starting their next course.Entry Requirement Students who are interested in attending Greystone College must have a secondary school diploma, GED or mature student status.In Toronto only, be at least 18 years of age, and pass a superintendent approved qualifying test.All applicants whose first language is not English must demonstrate an Intermediate 2 level of English with Greystone College’s online written and speaking test.