courses - SBTA & SELA

This qualification covers broad range of varied activities in a wider variety of contexts, which are complex and non-routine. Leadership and guidance are involved when organising activities of self and others and providing technical solutions of a non-routine and contingency planning including requirements to evaluate and analyse current practices, develop new criteria and procedures for current practices providing leadership and guidance to others in the application and planning of the skills.Course UnitsThe candidate must complete 10 units of competency, which are made up of 5 core unit and 5 elective units.Core unitBSBCMM211 Apply communication skillsBSBOPS201 Work effectively in business environmentsBSBPEF202 Plan and apply time managementBSBSUS211 Participate in sustainable work practicesBSBWHS211 Contribute to the health and safety of self and othersElective UnitsBSBPEF201 Support personal wellbeing in the workplaceBSBOPS203 Deliver a service to customersBSBSTR301 Contribute to continuous improvementBSBOPS202 Engage with customersBSBTEC201 Use business software applications

This qualification covers broad range of varied activities in a wider variety of contexts, which are complex and non-routine. Leadership and guidance are involved when organising activities of self and others and providing technical solutions of a non-routine and contingency planning including requirements to evaluate and analyse current practices, develop new criteria and procedures for current practices providing leadership and guidance to others in the application and planning of the skills.Course UnitsCore unitsBSBCRT411 Apply critical thinking to work practicesBSBTEC404 Use digital technologies to collaborate in a work environmentBSBTWK401 Build and maintain business relationshipsBSBWHS411 Implement and monitor WHS policies, procedures and programsBSBWRT411 Write complex documentsBSBXCM401 Apply communication strategies in the workplaceElective UnitsBSBOPS404 Implement customer service strategiesBSBCMM411 Make presentationsBSBHRM413 Support the learning and development of teams and individualsBSBTEC401 Design and produce complex text documentsBSBPEF402 Develop personal work priorities BSBPEF403 Lead personal development

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in business or office environment. The scope and difficulty of this qualifications prepares students to be able to select, adapt and transfer skills and knowledge to new environments, provide advice and some leadership in specific activities in the work area, use a range of skilled operational activities, routines, methods and procedures, use judgement in selecting equipment, services or contingencies within given timelines.Course UnitsCore unitsBSBCRT311 Apply critical thinking skills in a team environmentBSBPEF201 Support personal wellbeing in the workplaceBSBSUS211 Participate in sustainable work practicesBSBWHS311 Assist with maintaining workplace safetyBSBXCM301 Engage in workplace communicationElective UnitsBSBTEC301 Design and produce business documentsBSBTEC302 Design and produce spreadsheetsBSBPEF301 Organise personal work prioritiesBSBOPS304 Deliver and monitor a service to customersBSBOPS305 Process customer complaintsSIRXPDK001 Advise on products and servicesSIRXCEG002 Assist with customer difficulties