ILAC International College Toronto

Diploma di eccellenza nel settore dei servizi con cooperative (48 settimane)

Toronto, Canada
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Service Excellence For Business provides the following subjects: 1. Canadian Workplace Essentials: This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.2. Customer Service Skills: This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation if customer needs, and the use of the service recovery process securing a competitive advantage.3. Food and Beverage Service: This course is designed to prepare students for an entry-level position in one of the most in- demand industries food and beverage. Topics include the roles and responsibilities of a food and beverage work, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.4. Front Desk Services: This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, o ce reception, service providers and beyond. 5. Sales Fundamentals: This course focuses on the transferrable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior. 6. Event Planning: Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators. 7. Human Resources Fundamentals: This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective. 8. Leadership: This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weakness- es and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict. 9. Final Project: In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.


Características y requisitos:

Età minima: 18 anni
Durata minima: 48 settimane

ILAC International College Toronto

ILAC International College is a leading private college that offers high-quality career-focused programs. Our campuses are located in the heart of Canada’s two largest English speaking cities, Toronto and Vancouver. The areas are upscale, safe and steps away from the city’s hottest attractions. Gain Canadian work experience while you study! Qualifying full-time students in Canada are allowed to work up to 20 hours per week while they study, and 40 hours per week during their Co-Op portion of the program.

Toronto, Canada

Programma settimanale (giorni e ore)

Lunedi14:30 - 18:30

martedì14:30 - 18:30

mercoledì14:30 - 18:30

giovedi14:30 - 18:30

Venerdì14:30 - 18:30

attrezzature scolastiche

Wi-Fi
stanza degli studenti
Sala computer

Mix di nazionalità

Latin America & Brazil
39%
Asia
29%
Altri
32%

Informazioni sul visto

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Altri corsi di ILAC International College Toronto

Service Essentials for Business Diploma with Co-op (40 Weeks) - nel pomeriggio

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Service Excellence for Business Diploma with Co-op (48 Weeks) - nel pomeriggio

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da 8836.39 $

Service Excellence for Business Certificate (26 Weeks) - nel pomeriggio

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Sales & Marketing Diploma (52 Weeks) - nel pomeriggio

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da 10309.1 $

Sales & Marketing Diploma Co-op (92 Weeks) - nel pomeriggio

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Business Administration Diploma (52 Weeks) - nel pomeriggio

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Communication & Service Essentials Diploma with Co-op (60 Weeks)

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da 10309.1 $

Communication & Service Essentials Certificate (30 Weeks)

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da 9222.91 $

Health Care Administration Diploma with Co-op (92 Weeks)

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Health Care Administration Diploma (52 Weeks)

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da 13533 $

Sales & Marketing Certificate with Co-op (54 Weeks)

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Famiglia

Alloggio in famiglia Camera singola (3 pasti / giorno)

Vivere con una famiglia ospitante ti permetterà di sperimentare la cultura del paese in cui vivi. Tutte le nostre famiglie sono accuratamente selezionate per assicurarti un soggiorno piacevole. (+)

Da: $ 220,91
1 settimana
/ CA$ 300,00

Residenza

Dream house Single Room (Self Catering, Shared Bathroom with 3 People)

Residence, hotel, ostello o appartamento: ideale per studenti indipendenti, alla ricerca di una sistemazione di base. (+)

Da: $ 1 328,10
4 settimana
/ CA$ 1 800,00

Dream house Single Room (Self Catering, Shared Bathroom with 2 People)

Residence, hotel, ostello o appartamento: ideale per studenti indipendenti, alla ricerca di una sistemazione di base. (+)

Da: $ 1 183,76
4 settimana
/ CA$ 1 600,00

Appartamento completo

Dream house Single Room (Self Catering, Private Bathroom)

Residence, hotel, ostello o appartamento: ideale per studenti indipendenti, alla ricerca di una sistemazione di base. (+)

Da: $ 1 475,67
4 settimana
/ CA$ 2 000,00

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Data di inizio e durata del corso

$ 182,20 / CA$ 250,00
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