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General terms and conditions

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TERMS AND CONDITIONS

TERMS AND CONDITIONS

This document (as well as any other document mentioned or referred to herein) governs the conditions governing the use, access and browsing of www.ynsitu.com owned by Language Republic S.L. (hereinafter Ynsitu) and the purchase of services through Ynsitu.
Every time you use www.ynsitu.com or send us an email, text message (SMS) or any other communication from your computer or mobile device, you are communicating electronically with us.
We will contact you electronically by various means, such as by email, text message (SMS), in-app notifications, or by posting messages or email communications on the Website or through any other Ynsitu service, such as our customer service. For the purposes of these general terms and conditions, you accept all notices and other notifications and communications that we send you by electronic means and which replace and satisfy any requirement of written form, unless any applicable mandatory legislation requires a different form of communication.

ACCEPTANCE OF THE GENERAL CONDITIONS OF PURCHASE

Any natural or legal person who purchases services on the website www.ynsitu.com or any other media owned by Ynsitu (App, landing pages, etc.) accepts these general purchase conditions by ticking the box “I accept the general conditions” during the purchase process.

CONDITIONS OF USE AND ACCESS

The whole of all content hosted or made available through any www.ynsitu.com service is the exclusive property of Ynsitu or the service vendors acting on Ynsitu and is protected by intellectual property rights, copyright and database rights laws.
No part of the content of www.ynsitu.com, or any other media owned by Ynsitu, may be extracted or re-used without our express written consent.

CONDITIONS OF SCOPE AND LIABILITY

All Clients of any service contracted through www.ynsitu.com or any other Ynsitu media accept that Ynsitu’s liability reaches only and exclusively to that derived from:

  • Data and information processing
  • Processing of payments
  • Processing of refunds in those cases where the customer has been acknowledged
  • Cancellation of the contracted services if the customer does not comply with the stipulated payments within the deadlines agreed during the purchase process

Ynsitu allows external sellers to offer their services in www.ynsitu.com as a marketplace platform and in no case is the seller of the services offered by these sellers, nor acts as a representative of the seller and therefore has no responsibility for the services offered by these sellers. Ynsitu simply provides a space where buyers and sellers can carry out their commercial transactions. The seller is solely responsible for the sale of his services, as well as for providing assistance to the buyer with regard to any matter related to the sales he makes.
Ynsitu is not responsible for the truthfulness or accuracy of the information posted by third party sellers on www.ynsitu.com. However, in case of incorrect or untruthful information, Ynsitu will ask the person responsible for such information to rectify it and in case of repetition, Ynsitu reserves the right to prevent this third party from continuing to offer its products or services on www.ynsitu.com.
In the event that a seller does not provide the services contracted, he/she will be responsible for refunding the amount paid by the customer who has contracted such services. Ynsitu undertakes by reasonable means to try to mediate between suppliers and customers in order to find the best possible solution for each case.
For the purposes of these Conditions, it will be understood that the delivery of the contracted services has taken place at the moment when the Customer receives written confirmation of the same by the electronic means already announced above.
In the event that sellers are unable to fulfil their obligations due to force majeure, they must inform both the Client and Ynsitu as soon as possible and must offer an alternative of equal or higher value or a refund of the amounts paid by the Client.

TRANSFER OF PERSONAL DATA

Once the Client makes a service reservation at www.ynsitu.com he/she expressly consents to Ynsitu providing his/her personal data to the sellers of said services so that they can generate an invoice that will be sent to him/her by electronic means and so that they can provide the contracted services.

PAYMENT CONDITIONS AND CANCELLATION DUE TO NON-PAYMENT

All customers of any service contracted through www.ynsitu.com or any other media owned by Ynsitu are obliged to make full payment of the contracted services, without the possibility of any delay or extension, no later than 30 days before the date foreseen as the start date of the contracted services. In the case of purchases of services less than one month before the planned start date of the service, the client shall pay the full amount at the time of booking.
All customers who purchase any product or service offered through www.ynsitu.com or any other media owned by Ynsitu accept that the non-fulfilment of any of the payments by the deadlines and due dates established in the purchase and contracting process will lead to the automatic cancellation and termination of the contract and of any relationship established between the parties, without prejudice to the repercussion to the customer of all damages and expenses incurred while the contract was in force and all those derived from the cancellation due to non-payment.
All bookings received through www.ynsitu.com or any other media owned by Ynsitu are subject to the availability of the services offered by its suppliers. In case of non-availability the customer will receive a refund of the amounts paid within a period not exceeding 15 days.
The prices displayed on www.ynsitu.com or any other media owned by Ynsitu include taxes, unless expressly stated otherwise.
The prices of the products or services offered in www.ynsitu.com are those offered by each seller in the currency of their country or in the currency they freely decide to use. Ynsitu users will be able to visualise the estimated price in any of the currencies available in Ynsitu according to the exchange rate in force in Ynsitu, but these prices will be offered exclusively for information purposes and never contractual. The only price that has contractual force is the one fixed by the seller in the currency of your choice.

PURCHASE AND BOOKING PROCESS

To use or contract services on Ynsitu you will need to register on www.ynsitu.com.
You are responsible for maintaining the confidentiality of your account details and password and for restricting access to your computer and devices.
You must inform us immediately if you have reason to believe that your password has been disclosed to a third party, or if it has been or may be used in an unauthorised manner.
We reserve the right to refuse access to the service and to terminate any accounts if you are in breach of applicable law or these terms and conditions.

CANCELLATION CONDITIONS

All customers who purchase services through www.ynsitu.com have the right to cancel their reservation and recover 100% of the amounts paid, except for non-refundable amounts, provided that such cancellation is communicated through the customer area at least 31 days in advance of the scheduled date of provision of services, unless the providers of the contracted services (schools, accommodation, insurance, airport transfers, etc.) have other more restrictive cancellation conditions. For information purposes, at the time of writing these general terms and conditions, the fees paid for visa processing, travel cancellation insurance and financial expenses are non-refundable.

Voluntary cancellations by the client after these 31 days will be decided by the cancellation policy established by each supplier. In any case, cancellations made after those 31 days will have as non-refundable expenses the aforementioned plus 10% of the total amount of the reservation as management fees. All clients who have contracted the cancellation insurance will be reimbursed for the services contracted if they comply with the reimbursement conditions required in said policy. All clients who have not been accepted by the suppliers or final service providers or whose reservation has been denied due to lack of availability, will be entitled to receive 100% of the amounts paid. The customer acknowledges that there are exceptions to the right of withdrawal, as stated in Article 103 of Royal Legislative Decree 1/2007 of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Customers and other complementary laws.

This Law establishes that the right of withdrawal shall not apply to customers when the provision of the service has been fully executed, or when it has begun. In case of expulsion, premature abandonment or no-show to a course or program, in addition to the amounts that due to their cancellation policies the providers of the contracted services (schools, accommodation, insurance, airport transfers etc) retain, Ynsitu.com will retain the equivalent of 10% of the total amount of the reservation as a management fee.

APPLICABLE LEGISLATION AND JURISDICTION. CLAIMS

The access, browsing and/or use of www.ynsitu.com or any other media owned by Ynsitu and the contracts for the purchase of products through Ynsitu will be governed by the Spanish legislation in force at any time.
Any controversy, problem or disagreement arising from or related to the access, browsing and/or use of www.ynsitu.com or any other media owned by Ynsitu, or to the interpretation and execution of these Conditions, will be submitted to the exclusive jurisdiction of the Spanish courts and tribunals, with express waiver of any other jurisdiction, regardless of the customer’s jurisdiction.
The Client may send Ynsitu his complaints, claims or any other comments he may wish to make through the means established for this purpose.

CLOSING GENERAL CONDITIONS

Should any of these Conditions be declared null and void by a final decision issued by a competent authority or court, the rest of the clauses will remain in force, without being affected by such declaration of nullity.

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