Improving Your Phone Conversation Skills

Improving Your Phone Conversation Skills

When it comes to learning English or any other language, a strong vocabulary and good sense of grammar are important. The best way to learn is to speak to other English speakers and observe how they use phrases and sentences. Learn to listen and listen to learn. To get a good understanding of the language, you must understand formal and informal speech and how it is used in different types of conversations. This is important, especially over the phone, because you cannot see the other person and vice versa.

A larger vocabulary means that you will have more expressions to work with. This will make your conversations more interesting and will let you express yourself clearly. Expressing yourself clearly is important to convey the exact meaning of what you are trying to say. Non-native speakers of English face the problem of a loss in translation. This is because they think in another language while speaking in English. To overcome this problem, it is important to think in English as well as be able to understand what others are saying.

Phrases that can be used in telephone conversations

While speaking on the phone, there are some common phrases and expressions that you can use to initiate conversations. Learning these simple expressions and applying them will make your phone conversations easier. You’ll find that speaking in English is not as difficult as it seems!

Introducing yourself

If you are introducing yourself informally, with say friends or family, you can say the following.

“Hello! This is Joe.”

“Joe Speaking!”

If you wish to use a more formal way of introducing yourself, it is common to include your full name.

“Hello, this is Joseph Smith.”

“Joseph Smith speaking.”

If you are answering the phone for a business or a company, you can use the following phrases.

“Good morning, this is the Smith Company. How may I help you?”

“Smith Trading Company, my name is Joe. How may I assist you?”

Asking who is on the other line

Sometimes, you might have to ask who is speaking on the other line. Because you do not know who it is, it is best to be formal and ask them politely.

“May I know who’s calling, please?”

“Who might I say is calling?”

Asking how they are

A polite way of starting a conversation is trying to find out how the other person is. It shows that you are interested in them. Informally, you can do so like this.

“Hey Sally! How have you been?”

“So nice to hear from you Sally! How are you?”

If it is a business or work related call, you can use a more formal approach.

“Hello Mr. Dawkins. How are things with you?”

“Always a pleasure speaking to you, Mr. Dawkins. How is everything?”

Asking to speak to someone

Sometimes, the person who answers the call may not be the person you wish to speak to. In such cases, you must ask for the person you want. Informally, you can do so like this.

“Hi! Is Sally there?”

“Can I speak to Joe? Tell him Sally’s calling.”

If it is a more phone conversation, you can use the following. Remember that in the case of formal conversations, it is best to use your full name or your last name.

“Good morning, may I speak with Mr. Dawkins please? This is Joseph Smith.”

“Hello, is Mr. Dawkins available? Joseph Smith speaking.”

“Could you connect me to extension 349, please?”

Making a request

Sometimes, you might have to make a request of some sort. For example, asking someone to repeat something or getting an answer to a query. In such cases, you can use the following expressions.

“I’m sorry, my English is not very good. Could you repeat that, please?”

“May I know when Mr. Dawkins will be in?”

“Can you please let me know by when my order will be done?”

“Do you mind if I call you back by 4? I’m in a meeting right now.”

“Can you please pass this message over to Mr. Smith?”

Taking messages

Often, you will have to write messages to be passed on to other people. Some common phrases can be used if that is the case.

“I’m afraid Mr. Dawkins is not in at the moment. Can I take a message?”

“Would you like to leave a message?”

If you are taking down a message from a friend or family member, you can use a more informal approach.

“Joe’s not here right now, would you like to me tell him something?”

“I’ll ask him to call you back.”

Ending the conversation

Ending a conversation is as important as introducing yourself. Because you are on the phone, it is a less intimate means of communication and you must sound polite and approachable. In an informal conversation, you can use these phrases.

“I guess I’ve got to go now. Let’s speak soon.”

“Bye Sally, take care of yourself! I’ll see you soon.”

If you are putting an end to a formal conversation, you can use the following.

“Thank you for your call, Mr. Smith. It was a pleasure speaking with you.”

“Goodbye Mr. Dawkins. We look forward to working with you.”

By using these common phrases correctly, you will find that you can have proper conversations with all kinds of people. As you speak more and more, you will increase your vocabulary and use of grammar. This will make it easier for you to express yourself in the most efficient way possible. Remember that it is important that the meaning of what you are trying to say is expressed well by you and understood well by the other person.

Did you find this article interesting? There’s so much more that you can learn! Why not learn different languages and cultures while living an adventure! Look at this and much more that Ynsitu can offer you. Our different English language courses are perfect for you to master your skills. We make learning fun and easy!

The 8 advantages of learning English as a family

Do you feel like traveling and learning a language, but are slowed by having children? Do not worry! At Ynsitu we offer and compare a multitude of courses to be able to take as a family. They are perfect for those who want to travel together and be able to improve their language level at the same time.

The operation of the courses is as follows: parents attend class with people their own age as well as their children, who share it with other children. In addition, both parents and children can enroll in any course offered by the school.

If you like to spend time with your family and enjoy each experience with them, from Ynsitu we want to show you what are the advantages of studying as a family:

1- You will be able to learn or improve alanguage.

Having young children decreases the time you spend on yourself. Therefore, studying as a family gives you the opportunity to relax and learn at the same time as your children will. In addition, you will improve your language skills and in the same way, your professional life, while your children will improve their academic career.

2- You will notseparate.

The fear of many parents and their children, especially at an early age, is having to separate and go elsewhere alone when studying a certain language. Studying as a family is the perfect opportunity for you to enjoy many moments together, travel and learn.

3- You will be able to make your children bilingual.

Today, we are faced with a very competitive world, so it is essential to get your children started as soon as possible to master a language. This will help them work a better future, making them much more prepared and can work much better. In addition, learning will do so much faster, as they are like sponges absorbing knowledge.

4- Your children will imitateyou.

If they see that you are involved in the study of a language, they will too. You’re their reference figure and they tend to mimic your own behaviors. You can speak them in the language you are learning to make everything much easier, more complete and effective.

5- You will travel and learn at the same time.

You will enjoy a very active holiday and you will be able to immerse yourself in a different culture to be able to put into practice everything you have learned.

6- You will have carefree fun.

Both children and parents will have the possibility to meet and make new friends from different places in the world, and at the end of the day, you will be able to share your experiences and knowledge with the rest of the family.

7- You will be able to carry out a multitude of activities.

In addition to the classes, you can carry out the different activities offered by each school, thus managing to enjoy a unique experience and vacation.

8- Grandparents can also go.

Not only are they about parents and children, but grandparents are more than welcome. An authentic family holiday very enriching are possible!

Don’t miss this great experience and hire your family course. You won’t regret it!

5 Reasons Malta Is the Perfect Place to Learn English in Covid Times

In this convulsive time where coronavirus has upset all our plans, there is a destination that has been minimally affected by the pandemic and is already immersed in normalcy and receiving, as every year, a large number of visitors. That destination is nothing more than the wonderful island of Malta, the perfect place to learn English.

From Ynsitu we indicate the 5 main reasons why Malta is the perfect place to learn English in Covid times:

1 – It’s one of the safest global destinations

Malta has been fortunate to be one of the countries least hit by the pandemic,which has allowed it to return to normal faster and in advance to most European and global countries. Malta has had just over 600 cases of coronavirus throughout the archipelago, already exceeding 550 cured, there are no Covid patients in ICU, the deceased do not exceed ten and there is no longer local contagion. The result? That Malta is a safe destination ready to receive tourists,yes, always taking safety and hygiene measures that ensure that the island stays as well, as a safe destination, all season.


2 – English, co-official language

If we go to a country to study a language, that language should be well spoken by its people for total immersion in language and extensive learning. This is the case of Malta, a country that, in addition to its indigenous language (Maltese), has English as a co-official language, being spoken without any problem and great fluency by almost the entire population.


3 – Economic destination

Malta, in general terms, is an economic destination, suitable for most pockets,a determining factor for many families who have had to make important sacrifices because of the pandemic.


4- Fantastic weather

A paradisiacal environment and exceptional climate,that’s what students who decide to take an English course in Malta will be found. You will learn, and a lot, but you will also enjoy wonderful conditions to make it an unforgettable experience.


5 – Activities and places of great beauty and interest

The Valletta’s Old Town (UNESCO World Heritage Site), Hal Saflieni’s Hypogeum, megalithic temples, beaches such as Ghajn Tuffieha, the city of Silence, the natural pools of Sliema, the small island of Gozo… so many outdoor places and activities that make Malta a magical destination.


Therefore, from Ynsitu we recommend Malta as the perfect destination for you to learn English this summer. Get to know here all the schools with which you can carry out one of the most beautiful experiences of your life!


5 Tips for a Full English Language Immersion

One of the main reasons to study abroad is to be able to work perfectly in a language. And it is that knowing English is no longer just a matter ofstudy, but has become a way of life.

It is increasingly necessary and knowing it is very important for personal growth. Therefore, it is very important to learn it. The best way to do this is to go to an English-speaking country. It never goes without going to academies, attending courses or even spending a couple of weeks abroad… but study at least a year in an Anglo-Saxon country allows for a complete linguistic immersion.

If you are thinking of starting this adventure abroad, from Ynsitu, we bring you 5 tips to make the most of your stay:

1. Live with natives

The best thing for a complete linguistic immersion is to live with natives. If you are a High School student, the best option is to live in a host family (host family). If on the contrary you are a college student, avoid living in a flat with other Spanish or South American students so as not to fall into the temptation to turn to Spanish at home, which on the other hand, is a place where we spend many hours a day.

2. Make friends of all nationalities

I’m sure you have teammates (or classmates) who are Asian or European. Ideally, there’s a little bit of everything in your group of friends. At first you’ll find it difficult to relate to them because as soon as you arrive you may not understand everything they say, but in the long run, that will help you perform much better and learn many colloquial expressions.

3. Visit typical places

Take excursions to visit the most interesting places in the area. Try reading information about them in English to learn new words you don’t know yet. The more you read, the more you’ll improve your vocabulary.

4. Avoid Spanish

Obviously when you talk to your Spanish family and friends, you’ll do it in Spanish, but when you watch movies or series and read articles or magazines, do it in English. This will help make your language immersion complete. In case you live with Spaniards or South Americans, try speaking English from the outing. Do not fall into the temptation to speak Spanish because then it will be very difficult to change that custom.

5. Talk, talk and talk!

At first it’s hard and there will even be times when you don’t understand everything they tell you, but if you try to speak and express yourself in English as much as possible, you’ll learn much faster and adapt to the new language first. Don’t be ashamed to make mistakes grammatical or not knowing how to pronounce a word correctly. You learn by making mistakes and you’re sure that all the people around you will be happy to help you in your learning process. Bring out your accent when you speak English. I’m sure people like your accent… and it can even help you flirt!

We hope we helped you and… Get in the pool! The worst thing that can happen to you is that you spend an unforgettable year and that you better your level of English than you have ever imagined before.

Check out all our English courses!

If before your experience abroad you want to take a language course from Spain to reinforce your basic knowledge and feel more confident, we recommend the magnificent professionals of Innova languages!

9 reasons for you to take English courses abroad

9 razones para que tomes cursos de inglés en el extranjero

Sometimes you wonder why people want to study English abroad? Isn’t it better to do it from home? The answer to this question is: no, and I’ll tell you nine reasons why it’s ideal to take English courses abroad.

1. Languages are learned when they are needed to live

When you learn to speak in your mother tongue, two important phenomena occur in your head: the first, you discover that you can express your desires, your discomfort and your tastes more easily to the adults who take care of you and that, if you do not learn to do so, your chances of survival are reduced.

For the reason set out above, if you study English in a country where you don’t need it to perform the most important actions to live in, you’re wasting your money. The mind is looking for simple ways to get what it needs, so it will turn to the language you already know and not the language you want to learn, to ask for what you need.

2. Your social life will have a larger circle of interactions

When you speak a single language, you live a single culture and your social circle is restricted to the people you share the same language with. By studying English, you will be able to expand your networks of friends to countries in which they are spoken. You will travel to places where you will find people who share your same interests, all thanks to having obtained new words and expressions in your repertoire.

3. Travelling will be easier

In most countries on the planet there is at least one person who speaks English and can tell you where to seal your passport, where the food is best, which tourist sites are most beautiful and economical, or perhaps tell you where the nearest hospital is in the middle of an emergency. This possibility is greatly reduced, if your mother tongue is not within the most spoken on the planet.

English still ranks first in spoken languages in the world,so why not learn it and travel the five continents?

4. Most films are shot in English

It’s not about bothering with the numbers, but if you review the annual world film production statistics, most films are produced by the American film industry. If you add up English, Australian, Canadian and Indian productions, this rate increases enormously. So, if you want to watch good TV, access movies online or just walk into a movie theater and enjoy popcorn, English gives you more access to film content than other languages.

5. English remains the language of the most widely used trade in the world

If you are an entrepreneur, lover of the world of finance and business, we have very good news for you: English is still the most used language for conducting business transactions.

Most financial applications, websites, and banking servers are in English. If you are in destinations such as the Far East or the Ocean continent, you will be able to access your bank account, thanks to English translations that have these kinds of technologies.

6. Studying English abroad will improve your resume

If you’re looking for better job opportunities, studying English in other countries not only improves your professional resume,but shows that you’re a person of the world. You show that you have faced what it means to live in places other than your country and that you know how to manage problematic situations in at least two languages, which can be a definitive point for you to find the work of your dreams.

7. Train your brain to solve problems more agilely

By learning a foreign language, the mind stays active, improves its levels of memory, attention, classification and the processes of abstraction, deduction and induction,as reading and comprehension are made exercises of permanent challenge. By interacting in cities you don’t know and with people who force you to use the language, you learn to solve situations in an agile and accurate way.

8. You will learn the language of science

Especially from the twentieth century onwards, most scientific texts and studies of global relevance were developed in schools, research centres and laboratories coordinated by English speakers. So, if you learn English to apply for a scientific career, you’ll find more literature on your topics of interest and study opportunities in the most prestigious schools in the world.

9. Even if Paris is the city of lovers, English can lead you to know the love of your life

Many people complain about their loneliness. If you study English in a foreign country, you will not only be able to meet more friends, perhaps Cupid’s arrowwill hit the target and reach you the love of your life. Cities such as London, Amsterdam, Montreal, Sydney, could be the setting for your romantic encounter, or perhaps the beautiful island of Malta. It will all depend on the route you draw to learn, a little magic and voila,a love in Shakespeare’s language could come to you.


Additional advice: if you want to expand your culture,watch plays, operas, attend museums, listen to the best concerts of different rhythms and origins learn English will give you access to much more information about art in the world. Read the English and American classics. Delight in the prose of Dickens, Poe, Wolf, Chesterton, Conan Doyle; with Withman’s poems; understands Hamlet’s dilemmas and the intrigue behind Romeo and Juliet.

Nothing like studying English abroad with experts. Don’t wait for the next pandemic to make the decision: save, protect yourself, let yourself be dreamed and travel around the world, thanks to the learning experiences of a new language.

Whether it’s improving your communication skills, meeting new countries and people, doing business or maybe getting a better job, English courses abroad are a benefit-intensive option. Travel, discover and learn from Ynsitu. Our courses are prepared for you to live an unforgettable experience and to make the most of your learning. Discover all the types of courses you can find in Ynsitu.

5 easy steps to speak English without a foreign accent


You travel to a new country and when you start talking to native people they discover your nationality just because of your accent when speaking English Has it ever happened to you?. Although some accents have a lot of charm, if when you try to speak another language it bothers you, today we bring you 5 simple steps to speak English more naturally. This way you’ll have more confidence in talking about it and you’ll be able to put it into practice in your next experience abroad.


1. Choose your accent


Think about which accent you like best or which one sticks with your personality. There are many types of accents (British, American, Australian…) and you can choose according to your preferences.

Once you choose your favorite, you must stay true to him and be consistent in speaking. You should use vocabularies according to the selected accent and try not to mix words that are used in with others.


2. Go and listen to everything in English


It’s one of the most typical tips when you’re learning a new language, but when you try to improve your pronunciation it’s one of the most useful. Force yourself to watch all YouTube shows, series, movies or videos in English. Learning new words will be of great help to you, but your accent will mostly appreciate your hatred getting used to always listening to English. (Not forgetting the type of accent you’ve previously chosen, remember point1!)

Seeing things in their original language instead of the dubbed version is a different and very enriching experience. You can start watching videos or movies you already know in English. It may cost a little at first, but if you lean on subtitles (logically) it will get easier and easier.


3. Listen carefully

English is a fairly musical language, so it’s important to perfect the right sounds and fluency if you want to talk like a native. In Spain, for example, we pronounce all the letters of words, so for us English can be somewhat complicated. Listening to how different the words spoken by a native sound can be of great help.

It is worth paying attention to the way in which certain words are said (burger, spaguetti…). Even if the changes are minimal to your language, you’ll make a difference.


4. Say it all out loud


The more you practice your English, the better. You don’t need anyone to talk about it, you can do it with yourself. It may sound kind of weird, but it’s tremendously useful. One of the things that can help you practice the most is reading aloud (books, magazines or what you like the most). If you like a phrase from a movie, try repeating it as you do in it. Learn the lyrics of your favorite songs and repeat them over and over again aloud. It really works!


5. Take every opportunity to talk


Try to relate to strange people and look for opportunities to speak English. Introduce yourself to volunteers to read in class, look for academies or even erasmus and practice bars or meetings. Any time is good to improve,the more active you are, the faster you will learn and develop your accent.


And since it couldn’t be any other way, the best advice we can give you is to travel. Moving around an English-speaking country will force you to practice and help you lose your foreign accent. That’s
why in Ynsitu
we offer dozens of
language courses,
for better your language and pronunciation at the same time you visit a new place Encourage yourself to travel with us!