Dual Diploma - Customer Relations Specialist + Hospitality Management Co-op Program

Customer Relations SpecialistCurriculum OverviewCustomer Relations Specialist (CRS) Co-op Diploma program covers the foundational principles for delivering quality customer service and provides an understanding of the role of customer service in the greater organizational environment and the function of individual employees within the customer service role. This program is designed to bridge the gap between our English training and career diploma programs. With CRS, students will gain improved English language skills, understanding of the Canadian work environment, and most importantly Canadian work experience. Upon completion of this course, the successful student will have reliably demonstrated the ability to:Understand and implement the principles and strategies of effective customer service.Effectively use both verbal and non-verbal communication in dealing with customers.Analyze markets and target market segments and develop a basic marketing strategy to reach the target markets utilizing an understanding of the product cycle.Demonstrate the ability to write and edit emails, letters, and other communications.Understand and apply the principles and strategies of relationship selling.Demonstrate application of various sales techniques.Co-op Work Term OverviewThe co-op work term is essential to develop well-rounded students. By working directly in Canadian companies, you will have the opportunity to learn practical skills that complement their academic learning. This will build on the theories you will study and enrich your knowledge, broaden your career network, and give you much-needed industry experience.Program OverviewThe Customer Relations Specialist co-op diploma program consists of 6 courses and a co-op work term. Students who enroll in the 8 month diploma course must only complete 4 of 6 available courses determined by their start date along with 320 working hours. Students who enroll for the 12 month program will complete all 6 courses, 480 working hours, and be eligible to register for the dual diploma pathway.Hospitality ManagementThe Hospitality Management Co-op Diploma Programs introduce the most relevant aspects of the tourism and hospitality industry essential for those looking to move into supervisory and management positions within this industry.Our curriculum is designed by hospitality specialists with extensive experience in the industry and has been certified by American Hotel & Lodging Educational Institute (AHLEI).We offer 3 diploma durations:2-year diploma program1-year diploma program8-month diploma programAny Hospitality Management diploma is a combination of the first half of classroom study and the second half of co-op work experience. As a student, you will learn the concepts and techniques related to hotel and restaurant operations, international marketing, food preparation and service, financial analysis, accounting, front and back office operations and intercultural team dynamics.Co-op work term OverviewThe co-op work term is essential to develop well rounded students. By working directly in a hospitality or tourism organization (hotel, restaurant, casino, winery, etc.), students will have the opportunity to learn practical skills that complement their academic learning. This will ground the theories they have studied and enriched their knowledge, broaden their career network and given them much needed industry experience.

Minimum age: 18 years
Minimum duration: 24 months

Cornerstone International Community College of Canada

Incorporated in 1980, Cornerstone is a fully accredited private college specializing in Mobile App Development, Hospitality Management,  Business Management, Customer Relations, Network and System Solutions, and English as Second Language training.Cornerstone’s distinctiveness lies in its curriculum. Every program is mastered to provide a practical approach towards textbook learning. Our small classroom sizes allow for an interactive learning atmosphere, where maximum personal attention is ensured by the instructors. Our flexible start dates and competitive tuition rates attract individuals from all across the world, thereby creating a multicultural learning environment. We speak Spanish, Mandarin, Portuguese, Turkish, Japanese, Italian, Hindi, Cantonese, French, Russian, and, of course English.

Vancouver, Canada