Customer Relations Specialist Co-op Diploma (20 H/W)

RESERVATION CANCELLATION

All Clients who purchase services through www.ynsitu.com will have the right to cancel their reservation and receive a 100% refund of the amounts paid, except for non-refundable fees, provided that this cancellation is communicated through the customer area at least 31 days in advance of the scheduled service date, unless the contracted service providers (schools, accommodations, insurance, airport transfers, etc.) have more restrictive cancellation conditions. For informational purposes, as of the drafting of these general terms and conditions, non-refundable fees include visa processing fees, trip cancellation insurance costs, Ynsitu's management commission, and financial expenses.

Voluntary cancellations by the customer after these 31 days will be subject to the cancellation policy established by each provider. In any case, cancellations made after these 31 days will incur the previously mentioned non-refundable fees plus Ynsitu's management commission. All customers who have purchased cancellation insurance may receive a refund of the contracted services if they meet the refund conditions required in said policy.

All customers who have not been admitted by the final service providers or whose spot has been denied due to lack of availability will be entitled to receive 100% of the amounts paid.

The customer acknowledges being aware that there are exceptions to the right of withdrawal, as stipulated in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Customers and other complementary laws. This law establishes that customers are not entitled to the right of withdrawal when the service has been fully performed or has already started. In the event of expulsion, early abandonment, or non-attendance in a course or program, in addition to the amounts retained by the contracted service providers (schools, accommodations, insurance, airport transfers, etc.) according to their cancellation policies, Ynsitu.com will retain an amount equivalent to 10% of the total reservation amount as management fees.

CHANGES

All Clients who purchase services through www.ynsitu.com can request modifications to their reservation (course or accommodation changes, dates, etc.). Ynsitu will forward these requests to the schools. In the event that a request incurs a cost, the customer will be responsible for it. If the requested change cannot be accommodated because the school cannot provide what the customer is requesting, two scenarios apply:

If the customer requested a change before their reservation was accepted by the school and the school cannot accept the change, the customer can either withdraw the change and maintain the original reservation or cancel the reservation at no cost.

If the reservation was already confirmed, the cancellation policy described in the previous section (RESERVATION CANCELLATION) will apply.