FAQs

General information about Ynsitu

  • How can Ynsitu offer the same prices as the schools in their courses?

    Ynsitu offers the same prices because we don’t work with agencies, meaning we cut out the middleman. We work directly with the schools and in turn advertise their products.

  • Can anyone register with Ynsitu?

    Yes anyone with an email address can create a profile on our web.

  • How do I sign up to a course?

    Choose the course that most suits your needs and work out; your personal budget, the number of weeks you want to study and the kind of accommodation that would suit you. Once you’ve done this you can get on with reserving by logging on to Ynsitu if you already have an account, or if not fill out the necessary information to be able to log on. Once you have reserved one of our assessors will contact you to keep you up to date on your reservation status.

  • What relationship is there between Ynsitu and the schools?

    Ynsitu is a direct booking portal for language courses abroad. The schools we publicise are fully accredited. We are therefore responsible for their services. We are the booking.com of language courses. Our responsibility is to guarantee that the quality of the services offered by our schools are up to a high standard, those that do not reach this standard are taken off our platform.

  • Are there any hidden costs?

    None, we charge the same price as it would cost you if you approached the schools directly with the added advantage of being able to find the full range of offers on the same site.

  • What are the advantages of using Ynsitu rather than contracting the services directly from the schools?

    You will benefit from the ease of being able to find and sign up to a course in your own language, having personalised attention from our assessors who can also provide additional services such as travel insurance, cancellations or organise a payment plan all from the same platform.

Is it secure to purchase services through Ynsitu?

  • Can I be confident in using Ynsitu to purchase a language course?

    100%, we comply with all safety standards and in addition all our schools are accredited by official bodies.

  • How much do I pay at the moment of the reservation?

    In Ynsitu you can book your course and accommodation by paying only 25% of the registration fee if you book more than 30 days in advance. In case you choose a course that starts in a shorter period of time, you will have to pay directly the price of the course.

  • What is Stripe?

    Stripe is an online payment platform that is 100% secure, it provides the technical infrastructure to prevent fraud and implement the necessary systems to operate online payments. Stripe is used on many well-known internet commerce platforms such as; Amazon, Booking, Glovo or Uber among others.

I still have some doubts while booking my course

  • How far in advance do I need to book my course?

    It’s possible to book your course only a little time in advance without any surcharge. However we would recommend making your reservation as soon as possible because the best accommodation is assigned in the order it is reserved. In addition if you want to be sure to receive on time all the required documentation for your school, we would recommend that you make the reservation a minimum of 5 days before the start of your course.

  • Can I start the course any day I want?

    Our school courses usually start on Mondays but you can start your course all through the year selecting the start date of your course when you reserve it. Some specific courses such as exam preparation courses or courses with activitie have fixed start dates throughout the year.

  • Will I get a certificate once I’ve finished the course?

    Yes, the schools give their students certificates on completion of their course providing students have assisted the required amount of classes set by the schools.

I have a few questions about accommodation

  • Is it possible to select a course without accommodation?

    Of course, with Ynsitu we don’t sell closed packages, you purchase the services that you require. It’s not obligatory to reserve accommodation at the same time as a course, you can reserve a course without accommodation of with accommodation for a shorter period of time then the course duration.

  • What’s best? Lodgings with families/ halls of residence or shared flats?

    All the options are good depending on your preferences they are however different ways to experience your course abroad. The advantages of accommodation with a family is that you experience full immersion, getting to know their customs and culture from the inside with 24 hour immersion in a cosy setting. In halls of residence or shared flats you can enjoy more independence in an international atmosphere where you’ll live with students from many different cultures.

  • How are the families selected?

    In general the schools send us all the information related to your chosen accommodation two weeks before you arrive. The dates can vary as the schools request full payment of the course before they send out the information.

  • Will I be lodging with other Spanish students?

    The schools try to not lodge students of the same nationality together to insure maximum language immersion, however if you would like to be with students of the same nationality then you can indicate that on your school application form.

If I decide to change the course I want to do, accommodation or course start date what happens?

  • Can I change my course after having made my reservation?

    Yes, after having made your reservation online it usually takes up to 2 working days to receive confirmation from the schools, So you can make changes to your reservation during this period.

  • And what if I have already received confirmation of my reservation and my invoice?

    We can still modify your reservation after it has been accepted by the school. However, you should take into account that some schools can charge an extra for making changes, being able to make changes does entirely depend on the availability that both the school and accommodation have.

  • What if I can no longer attend my course and have to cancel. What happens in this case?

    In Ynsitu we can insure that cancelation is entirely free when it is done with a minimum of 30 days in advance.
    Contact us as soon as possible so that we can inform the school immediately in order to avoid cancellation charges. If cancellation occurs after the 30 day cut off period then the schools cancellation policy will apply. Most schools allow you to postpone your course to a later date and therefore don’t charge you cancelation fees, however this is not the case with accommodation where there is usually some charge for cancellation. For more information consult our ‘General conditions’.

I’m interested in contracting your insurance but have a few questions?

  • How do I contract insurance and pay for it?

    Once you sign up for a course, select the box to take out insurance with us and you will pay for it along with your course and accommodation.

  • Which insurances can I contract?

    We provide

    •  “Worldwide travel insurance” for stays outside of Europe. It covers you for unlimited medical assistance worldwide.
    • “European travel insurance” covers you for the whole duration of your course in Europe.
    •  “Cancelation insurance” Receive up to 100% of the charges you would have had to pay in the case of having to cancel for whichever of the 34 cited guaranteed cancellation reasons . Present with your claim a document justifying the reason.
  • When will I receive my insurance information?

    Once you have paid your total cost of the course you will receive the information about your insurance within 2 working days.

  • Can I change the dates of my insurance?

    It’s possible to change the dates of your insurance as long as the start date has not passed.

  • If I have to see a doctor abroad how do I get reimbursed the costs?

    It’s very simple, follow the steps indicated in your insurance document that you will have been sent with your insurance.

I still have some queries about your web. What can I do?

  • Contact us

    Don’t worry, we all have queries, get in contact with us and someone from our team will contact you in order to help you with all that you need to know.

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