Improving Your Phone Conversation Skills

Improving Your Phone Conversation Skills

When it comes to learning English or any other language, a strong vocabulary and good sense of grammar are important. The best way to learn is to speak to other English speakers and observe how they use phrases and sentences. Learn to listen and listen to learn. To get a good understanding of the language, you must understand formal and informal speech and how it is used in different types of conversations. This is important, especially over the phone, because you cannot see the other person and vice versa.

A larger vocabulary means that you will have more expressions to work with. This will make your conversations more interesting and will let you express yourself clearly. Expressing yourself clearly is important to convey the exact meaning of what you are trying to say. Non-native speakers of English face the problem of a loss in translation. This is because they think in another language while speaking in English. To overcome this problem, it is important to think in English as well as be able to understand what others are saying.

Phrases that can be used in telephone conversations

While speaking on the phone, there are some common phrases and expressions that you can use to initiate conversations. Learning these simple expressions and applying them will make your phone conversations easier. You’ll find that speaking in English is not as difficult as it seems!

Introducing yourself

If you are introducing yourself informally, with say friends or family, you can say the following.

“Hello! This is Joe.”

“Joe Speaking!”

If you wish to use a more formal way of introducing yourself, it is common to include your full name.

“Hello, this is Joseph Smith.”

“Joseph Smith speaking.”

If you are answering the phone for a business or a company, you can use the following phrases.

“Good morning, this is the Smith Company. How may I help you?”

“Smith Trading Company, my name is Joe. How may I assist you?”

Asking who is on the other line

Sometimes, you might have to ask who is speaking on the other line. Because you do not know who it is, it is best to be formal and ask them politely.

“May I know who’s calling, please?”

“Who might I say is calling?”

Asking how they are

A polite way of starting a conversation is trying to find out how the other person is. It shows that you are interested in them. Informally, you can do so like this.

“Hey Sally! How have you been?”

“So nice to hear from you Sally! How are you?”

If it is a business or work related call, you can use a more formal approach.

“Hello Mr. Dawkins. How are things with you?”

“Always a pleasure speaking to you, Mr. Dawkins. How is everything?”

Asking to speak to someone

Sometimes, the person who answers the call may not be the person you wish to speak to. In such cases, you must ask for the person you want. Informally, you can do so like this.

“Hi! Is Sally there?”

“Can I speak to Joe? Tell him Sally’s calling.”

If it is a more phone conversation, you can use the following. Remember that in the case of formal conversations, it is best to use your full name or your last name.

“Good morning, may I speak with Mr. Dawkins please? This is Joseph Smith.”

“Hello, is Mr. Dawkins available? Joseph Smith speaking.”

“Could you connect me to extension 349, please?”

Making a request

Sometimes, you might have to make a request of some sort. For example, asking someone to repeat something or getting an answer to a query. In such cases, you can use the following expressions.

“I’m sorry, my English is not very good. Could you repeat that, please?”

“May I know when Mr. Dawkins will be in?”

“Can you please let me know by when my order will be done?”

“Do you mind if I call you back by 4? I’m in a meeting right now.”

“Can you please pass this message over to Mr. Smith?”

Taking messages

Often, you will have to write messages to be passed on to other people. Some common phrases can be used if that is the case.

“I’m afraid Mr. Dawkins is not in at the moment. Can I take a message?”

“Would you like to leave a message?”

If you are taking down a message from a friend or family member, you can use a more informal approach.

“Joe’s not here right now, would you like to me tell him something?”

“I’ll ask him to call you back.”

Ending the conversation

Ending a conversation is as important as introducing yourself. Because you are on the phone, it is a less intimate means of communication and you must sound polite and approachable. In an informal conversation, you can use these phrases.

“I guess I’ve got to go now. Let’s speak soon.”

“Bye Sally, take care of yourself! I’ll see you soon.”

If you are putting an end to a formal conversation, you can use the following.

“Thank you for your call, Mr. Smith. It was a pleasure speaking with you.”

“Goodbye Mr. Dawkins. We look forward to working with you.”

By using these common phrases correctly, you will find that you can have proper conversations with all kinds of people. As you speak more and more, you will increase your vocabulary and use of grammar. This will make it easier for you to express yourself in the most efficient way possible. Remember that it is important that the meaning of what you are trying to say is expressed well by you and understood well by the other person.

Did you find this article interesting? There’s so much more that you can learn! Why not learn different languages and cultures while living an adventure! Look at this and much more that Ynsitu can offer you. Our different English language courses are perfect for you to master your skills. We make learning fun and easy!

Interview with Anita Locke, Marketing Manager of Cork English Academy: “Undertaking a study abroad programme can be a life changing experience”


Why would a student choose your school?

We aim to help our students to succeed in their English language learning by exceeding their expectations and delivering value in everything that we do. Whatever your reason for wanting to improve your current level of English we have an English language course for you.
We receive great feedback about the school Academic Team, course content and friendly and fun teachers.
You should choose CEA if you want to see fast and efficient level progression in a fun and caring environment.

In your opinion, what are the main benefits for a student to study abroad?

I think the main thing is the confidence it brings to your life. I love this quote from famous Psycholinguist Frank Smith ”One language sets you in a corridor for life. Two languages open every door along the way.”
Studying abroad gives the ability and confidence to study, work and live in an English speaking environment.
Undertaking a study abroad programme can be a life changing experience. Taking that big step is inspiring

How do you see the future of language tourism?

I think in ways the COVID pandemic has united the world. All countries are working very hard with the common goal of getting case numbers down and rolling out an efficient vaccine programme. One of the main goals is so international travel can start happening again… allowing people freedom and choice to travel and experience new cultures and learn new languages.
Flora Lewis famous international journalist said ”Learning another language is not only learning different words for the same things, but learning another way to think about things”. I think the future of language tourism is as bright and important as ever. It unites us and makes us stronger!

What types of courses do you think will be most in demand in the future?

I think the General English language course will always be in high demand. The course is designed to give you the English language skills to live, work, study and travel in an English-speaking environment. The group course allows you mix with other nationalities, making great friends along the way. Level progression offers you a specific goal and focus – one that is always moving and keeping you on your toes 😉 .


Name of School

Cork English Academy




The most significant things the school can offer

– Cork English Academy is Recognised by the Accreditation and Coordination of English Language Services (ACELS), through the service of Quality and Qualifications Ireland (QQI).

– CEA is a member of Marketing English in Ireland (MEI) which is a further badge of quality and assurance.

– We offer both morning and afternoon options. Course are 5 days per week Monday to Friday and you can choose either a morning timetable or afternoon timetable. The afternoon courses are offered at a discounted price.

Types of courses taught at school

General English Courses

Academic Year (Work & Study Programme)

– Business English

– Examination Preparation Courses (IELTS and Cambridge FCE)

Attractions around the school and in the city in general

– Learn English in Cork City Ireland, the internationally recognized and voted friendliest city in Europe. Cork City offers a friendly environment that gives students the opportunity to use the English language with native speakers and locals and practice with each others while gaining a greater understanding of Irish life and culture.

– The CEA Social Programme encourages students to discover the beautiful places of interest in Cork city. We organise 3 activities/tours per week, visiting some of the most famed places in Cork City and Ireland.

St Finbarre’s Cathedral
Crawford Art Gallery
Cork City Gaol
The Lewis Glucksman Art Gallery
Shandon Bells & Church
The English Market
Blarney Caste
Blackrock Castle
Triskel Arts Centre
Franciscan Well Brewery

How to persuade your parents to allow you to take English courses abroad

How to persuade your parents to allow you to take English courses abroad

Convincing your parents to let you take English courses abroad can be a pretty complicated task. But you must explain to them that, in this globalized world, knowing other languages is not a luxury but a necessity. Being in an environment where news, music, movies and conversations are in English will help you learn the language easier and more effectively.

Tips for convincing your parents

If studying English abroad has become one of your life purposes, you should prepare to refute with very good arguments all the reasons your parents will set out not to give you permission. So cheer up and organize your project very well. However, start by improving your current behaviors so they see that your interest is genuine.

Explain the benefits of studying English abroad

Let your parents know that learning English outside will allow you to access more and better opportunities. Research and present the information clearly, let them see that you are actually passionate about it. Tell them, for example, success stories of people close to them who, thanks to their knowledge and language management, have been able to aspire to better jobs and are being successful.

Also, tell them how well this information will look in your resume. It won’t be the same as writing that you did an English course, that you traveled to another country to learn it and practice it with native people. It’s going to be a great plus!

Calm them down and promise them you’ll be in touch with them

Generally, what your mom and dad are most afraid of when you propose to travel to learn English is that you’re not under their supervision and that they can’t know what you’re doing and who you’re hanging out with. So, be very angry in clarifying that you will be in touch all the time, both by phone and by your social networks.

Make a serious commitment and start from now on. When you leave, call them often to let them know how you are, what time you’ll be back and meet. Let them see that they can trust you and that you will be responsible, even if you are far away.

Show them you’re ready and engaged

Start by getting a part-time or weekend job and save what you earn. When you propose to learn English in another country,tell them that you already have some cash and that you will continue to work to contribute your expenses, because you do not want it to be a hard economic blow for them. It will be a way to show them that you are ready and that you are taking it very seriously, that it is not just one more of your whims. Do not hesitate to convince them that it will be an investment that will not disappoint them.

Highlights the importance of meeting new people

Let your parents see that you will meet people crucial to your future. You will be able to have contact with companies that can offer you a great job later. Likewise, you will be in another environment, learn from other cultures and discover other customs.

One point where you have to make special relevance is that you will be able to learn the idioms and jargons that will not teach you in a regular English course. All this will contribute to yourtraining, as you will be living outside your surroundings and your comfort zone.

Show them they’ll have a more mature boy back

Make your parents aware of the importance of facing only those circumstances that come your way, without them solving everything. This experience will definitely make you mature and be more responsible, without them having to continually remind you of what to do.

But don’t be left alone in words, from now on change your attitudes, perform your tasks without them demanding it, fix your room, help with the toilet of the house and even do the shopping. May your parents be pleasantly surprised by your change and believe you when you show them your desire to take English courses abroad.

Travelling and getting to know other places is important

That your parents understand that visiting other countries and living with people you always treat is valuable, because the world has become a global village to which we all belong. You can’t stay in one place and isolate yourself from the rest, you have to get used to what modernity demands and get out of your bubble as a boy of the house.

They must allow you to know and enjoy the incomparable beauties offered by the universe, of course, with a clear intention: to learn English in a place where they speak it as their own language.

Show them the diversity of possible destinations

Surely your parents will have their reservations with some places, so show them a wide variety of destinations to choose from. Don’t pawn on a place you think you think you like or prefer. Invite them to review and choose with you, that will give them more confidence and peace of mind and they will feel really involved with your idea.

Emphasize that they will have more time for them

If despite all your efforts your parents continue to hesitate to give their consent for you to learn English elsewhere,make them realize that while you study and prepare, they will have more time for their relationship. They’ll be able to go to the movies, have dinner, on vacation and, anyway, do a lot of things that maybe they put aside because they’re fulfilling their role as parents.

Nothing will stop them from enjoying the way because they won’t be watching you all the time. Take it as a second honeymoon! You can seduce them with this argument, finally collapse, and with logical reasoning all their doubts.

As you followed these tips to realize your purpose, you probably managed to convince your parents to go take English courses abroad. To help you in your plans, in Ynsitu we offer you the best alternatives for you to make excellent language tourism. We have an unbeatable range of international options and destinations for you to learn this remarkable language that, yes or yes, you must speak so as not to lag behind the demands of this competitive world in which we live today. Discover all the language courses abroad that you can find in Ynsitu.

Interview with Aidan O Shea, Owner of The Linguaviva Centre: “Studying abroad offers students the opportunity to learn more about themselves”

aidan o shea


Why would a student choose their school?

We are a Quality English (QE) school who have been teaching students in Dublin since 1977. Our focus is providing a personal and professional service to each and every student. As we are independently owned and operated, we pride ourselves on being able to cater for students with differing needs and aspirations. Each student’s learning journey is unique, and each learner has personal motivations for improving their language ability.
We take learning seriously and focus on supporting, guiding and pushing our students to reach their learning goals. With small class sizes and a highly-experienced teaching team, we aim to provide students with everything they need to attain their language objectives.

In your opinion, what are the main benefits for a student to study abroad?

Studying abroad offers students an opportunity to immerse themselves in their target language, and immediately apply lessons learnt in the classroom to real-life situations. Language and culture are inextricably mixed, meaning that as students understand more of a nation’s culture, their appreciation of its vocabulary and grammar is also increased.
Studying abroad also offers students the opportunity to learn more about themselves. The life skills and interpersonal skills developed on a study abroad programme stay with learners for life. In an ever globalised world, intercultural competence is a transferable skill that is applicable in a range of industries.

How do you see the future of language tourism?

I see language tourism heading toward a mixture of blended programmes alongside real-world experiences. The pandemic has seen massive progression in online learning and I see elements of this staying with us as we exit the COVID era. However, e-learning platforms, pre and post programme links with language schools, and online assessment are all great additions to future face-to-face programmes.
I also see students looking at programmes which enhance experience and run alongside developing other skills. More than ever, learners are looking for practical opportunities to engage and develop their language in real world settings.

What types of courses do you think will be the most sought after in the future?

I can see flipped and blended learning programmes developing in the future as learners and teachers have become more adept at online learning opportunities.
I also see courses which merge language learning alongside the development of another skill (social media marketing, game design etc.) gaining in demand as students seek to see the practical applications of both skills.


the linguaviva centre

Name of School

The Linguaviva Centre


Ireland, Dublin

The most significant things the school can offer

Linguaviva is a boutique language school aimed at those who are serious about improving their English.
We offer an individual learning plan (IDP) to all students stating the exact content and progress we project them to make during their programme. We offer small class sizes, average 8-10 per class in Dublin’s oldest language school, where we blend the best in traditional teaching methods with e-learning support and cutting edge in-class technology.
We offer a broad range of accommodation options from 5* hotel to hostel, as well as traditional host families and student accommodation.

Types of courses taught at school

General English
Professional English
Teacher Training
Academic Year
Exam preparation (IELTS, BEC, TIE)
Group Programmes

Attractions around the school and in the city in general

We are located in the centre of Dublin city and a 10 minute walk from its main shopping area, Grafton Street. Dublin is famous for its literary culture and famous nightlife, all of which are easily accessible from our Georgian era campus.
The world famous Guinness Storehouse and Europe’s largest enclosed park, The Phoenix Park.
Dublin is well served by public transport and there a re numerous scenic seaside villages around Dublin that can be reached in 20 minutes by train.
There is a vibrant live music and sporting scene in Dublin with concerts, gigs and matches taking place throughout the year.

The main differences between make and do in English that you should know.

Las principales diferencias entre make y do en inglés que debes conocer.

When we express ourselves in English, it is normal that we have doubts about when to use certain verbs that, at first glance, can be very similar. This is the case with the “do” and the “make” for example.

As main differences in its use we can highlight the use of the “do” for repeated actions, obligations or activities. Instead, we can use the “make” to talk about creating or producing something or to perform actions that you decide to do. In short, with the “do” we express an action that has no physical result, while what we express with the “make” does.

Let’s go into a little more detail about each of them:

When to use the DO

Routine actions or tasks

  • Do the laundry
  • Do the shopping

To talk about an activity that hasn’t been mentioned before or you don’t know exactly what it’s about

  • What is Jon doing?

To talk about individual sports

  • Marie does yoga
  • He does judo

Good/bad deeds

  • Do well
  • Do the right thing
  • Do badly
  • Do your best

General stocks

  • Do anything
  • Do something
  • Do nothing

Personal care

  • Do your hair
  • Do your nails
  • Do exercise

Profession and studies

  • What do you do?
  • What do you do for a living?
  • Do business
  • Do homework
  • Do a good job
  • Do a report
  • Do a course

In different grammatical structures

  • With phrasal verbs
  • As an auxiliary verb in interrogative phrases
  • Verbal time “to be doing”

When to use MAKE

As explained above, when we use this verb it is because you can see a tangible result, therefore it is used in the sense of creating or manufacturing.

When we talk about cooking

  • Make breakfast
  • Make an omelete

To talk about money

  • Make money
  • Make a profit


  • He makes me cry
  • The movie makes me laugh

Communication topics

  • Make a phone call
  • Make a complaint
  • Make a promise
  • Make a speech

Interpersonal relationships

  • Make Friends
  • Make fun of someone

To make plans

  • Make plans
  • Make a decision
  • Make an attempt

Did these tricks do you any good? Learn all this and more by taking an English course abroad. Discover everything Ynsitu has in store for you!

Which destination to choose for your language course abroad

Qué destino elegir para tu curso escolar en el extranjero

If you want to live an experience learning English, it’s the perfect time for you to do it. Go on a language course abroad! In addition to learning, you will know firsthand a new culture and its people. Do you dare?


Why take a language course abroad?

When you decide to take a language course abroad,all you’re going to get are benefits, not only at the academic level, but also in the personal sphere. If you’re passionate about English and you want to perfect it, it’s time for you to step up.

The sooner you signal your goals in this direction, the greater your chances will be in the future. So, if you’re a student of ESO or high school and you are willing to live an enriching experience learning English in a foreign country, you should appreciate the following advantages that we explain below:

– You will be able to perfect your English and any other language and be bilingual. Taking for example a language course in an English-speaking country will allow you to perfect your english handling and ease. But by having constant communication in this language, you will be able to perfectly capture its intonation and pronunciation,acquiring such an advanced level that it can lead to bilingualism, if you really work hard.

– You will live a linguistic and cultural immersion you’ll always remember. Upon entering a foreign-speaking country, you are forced to speak in this language throughout the day. This will make you able to live with very different people, learn their customs and new habits that will serve you wonders to enrich you as a person.

– Increased personal growth. Knowing another culture, your mind opens up more and will allow you to take on new habits, which at the same time will make you grow and mature,which will lead to huge personal growth.

– Develop intercultural competencies. In the face of greater skills, you will get a better level of adaptation in any sector you set your mind to. Thus, at the work level you will have an advantage over others, not only because of the intellectual capacities, but because of the skills derived from using yourself abroad.

– Meet new friends. It will be easier for you to relate to young people from the country you choose to go to, and you will create bonds that will undoubtedly last a lifetime.

You will live a unique and enriching experience abroad. Something that doesn’t happen every day!


What are the top 4 destinations to take a language course abroad?


United Kingdom

Uk marvels at every person who visits. It has the widest variety of English courses from around the world. In addition, this country has the best English academies in the world and obtaining an English degree for studying in England will give you worldwide recognition, for its high academic quality.


Ireland allows you to better linguistic immersion, since it is not as touristy as other areas, so you will meet more natives. By practicing English longer, your level will also become higher.

In addition, it is a diverse, safe and friendly country. They are used to receiving foreigners from all over the world, especially those who will learn English. It is the most recommended destination as a first outing abroad for your children.

United States (USA)

America, in itself, is a very attractive destination for many people because of its cultural diversity. You’re going to know, no doubt, people of multiple ethnicities and cultures,which will make it easier for you to know many values.

You will soak in English in all its aspects: conversation, writing, reading and oral comprehension… in addition to living an unparalleled experience, your own American dream.


Canada is the fashionable destination for learning English, in recent years, from young people, with one of the highest levels of teaching on the planet, with a great reputation.

You can find, culturally speaking, American and European influences, throughout its history. Although it is a bilingual country, livingtogether French and English speaking places, the opportunity to meet students like you, who are going to live an amazing adventure, is huge.